Customer Support Executive (CSE)

0 - 4 years

0 Lacs

Posted:1 week ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Support Associate at our company, you will play a crucial role as the first point of contact for our customers. Your primary responsibilities will involve providing solutions to customer inquiries, troubleshooting issues, and ensuring a seamless experience for all. Your excellent communication skills, problem-solving mindset, and genuine desire to help others will be key assets in this role. Key Responsibilities: - Handle inbound customer inquiries via multiple channels such as voice, chat, and email, specifically related to travel bookings including flights and hotels. - Maintain a high standard of service quality by adhering to Agoda's customer service guidelines. - Communicate effectively with customers to ensure a positive and helpful interaction. What We Offer: - Competitive salary and Performance Incentives. - A supportive and dynamic work environment. - Flight tickets after completing 6 months. Additional Details: - Shift Timings: 8 AM - 5 PM, 5 PM - 2 AM - Transport Facility: Drop facility available - Job Types: Full-time, Fresher - Benefits: Provident Fund - Schedule: Day shift, Rotational shift - Performance bonus - Language: English (Required) - Work Location: In person If you are looking for a challenging yet rewarding role where you can utilize your communication skills and passion for helping others, this Customer Support Associate position may be the perfect fit for you.,

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