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Customer Support Executive (CSE)

0 - 3 years

1 - 2 Lacs

Posted:6 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Customer Support Executive

Noida

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
  • Maintain accurate customer records by updating information in the CRM system.
  • Follow up with customers to ensure their issues are resolved to their satisfaction.
  • Escalate unresolved issues to appropriate internal teams when necessary.
  • Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.
  • Collaborate with other departments to improve the customer experience.
  • Stay up to date on product knowledge, policies, and procedures.

*

  • Qualifications & Requirements:
  • Bachelor's degree or equivalent; high school diploma may be acceptable with relevant experience.
  • 0–3 years of experience in customer service or a related field preferred.
  • Excellent communication skills (verbal and written).
  • Strong problem-solving skills and attention to detail.
  • Proficiency in using customer support software, CRM tools, and Microsoft Office.
  • Ability to remain calm and professional in high-pressure situations.
  • Willingness to work in shifts, including weekends or holidays, if required.

If interested pls send your resumes at hr3@hicomindia.com.

Job Type: Full-time

Pay: ₹16,000.00 - ₹20,000.00 per month

Work Location: In person

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