Customer Support Executive (CSE)

About Us
GST Manager is a leading tax consulting company (www.gstmanager.com) providing tax solutions to clients across India. As a fast-growing startup, we are expanding our operations and team to accelerate growth and meet increasing client demands.

The Role
We are seeking a Customer Support Executive to join our team in Chennai. This role involves managing client relationships, overseeing task management systems, and ensuring seamless communication between customers and internal teams.

The ideal candidate will have:

• Strong organizational skills
• Excellent communication abilities
• A knack for multitasking

Key Responsibilities

• Manage and communicate customer requests using a task management system
• Maintain and update the customer database regularly
• Facilitate customer onboarding and ensure compliance with company protocols
• Keep detailed records of all customer interactions, including follow-up logs and call recordings (system will be provided)
• Train customers on company policies, procedures, and protocols
• Conduct regular follow-ups to address customer needs and ensure satisfaction
• Collaborate with internal teams to resolve tasks and client requests promptly

Requirements

• Education: Degree in Commerce, Business Administration, or a related field
• Strong communication and interpersonal skills
• Proven ability to manage multiple tasks effectively
• Proficiency in maintaining databases and follow-up logs
• Flexibility to adjust working hours to address client needs as they arise

How to Apply
If you're ready to begin your professional journey with us, send your resume and cover letter to careers@gstmanager.com.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment
• Paid sick time

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your Current CTC?
• What is your Expected CTC?
• What is your Notice Period?

Education:

• Secondary(10th Pass) (Preferred)

Experience:

• Customer support: 1 year (Required)

Language:

• English (Required)
• Tamil (Preferred)

Location:

• Chennai, Tamil Nadu (Preferred)

Work Location: In person