Posted:9 hours ago|
Platform:
On-site
Full Time
Job Title: Customer Support Executive Location: Noida Sector 58 Company: Daikcell Indian Private Limited Job Type: Full-Time Experience: 1–3 years preferred Job Description: We are looking for a proactive and customer-focused Customer Support Executive to join our team. The ideal candidate will handle customer queries, provide product/service information, and resolve issues efficiently to ensure customer satisfaction and retention. Key Responsibility Areas (KRA): Customer Query Handling Respond promptly to customer inquiries via phone, email, chat, or in person. Resolve customer issues accurately and within the agreed timeframe. Issue Resolution & Escalation Identify customer needs and guide them on appropriate solutions. Escalate unresolved complaints to the appropriate internal teams. CRM & Documentation Maintain accurate records of customer interactions in the CRM system. Prepare and submit reports on customer feedback, issues, and trends. Product/Service Knowledge Stay updated on product features, service offerings, and company policies. Provide accurate, valid, and complete information to customers. Customer Satisfaction & Retention Ensure high levels of customer satisfaction by delivering excellent support. Follow up on customer interactions to ensure issues are fully resolved. Qualifications & Skills: Bachelor's degree or equivalent (preferred) 1–3 years of experience in customer support or a similar role Strong communication and interpersonal skills Familiarity with CRM systems and support tools Ability to multitask and remain calm under pressure Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Work Location: In person
Daikcell
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