Customer Support Executive (CSE)

Job Description: Customer Support Executive

Role Overview:We are seeking a dynamic and results-driven professional to join our business development team. The ideal candidate will be responsible for engaging with prospective buyers, presenting our products/services effectively, and building strong client relationships to drive sales and repeat business.

Key Responsibilities:

• Develop a strong understanding of the company’s products and services to communicate value propositions to potential clients effectively.
• Reach out to prospective buyers via calls, emails, and other channels to introduce offerings and explain key features and benefits.
• Address buyer queries promptly and professionally, resolving any concerns to ensure a smooth sales process.
• Maintain and nurture long-term relationships with clients to encourage repeat business and referrals.
• Accurately document all client interactions, inquiries, and updates in line with company SOPs.
• Follow up on leads generated through various channels and build a robust pipeline of prospective customers.
• Consistently work towards achieving and exceeding sales goals and performance targets.

Requirements:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first approach.
• Ability to work independently and in a team environment.
• Fluency in “Telugu, Tamil, Kannada, Malayalam” is essential

Job Type: Full-time

Schedule:

• Day shift

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Work Location: In person