Customer Support Executive (CSE)

WHAT WE OFFER?

• Salary: ₹15,000 – ₹18,000 per month
• Right and timely compensation without any delays
• Growth path to leadership
• An opportunity to learn fashion, culture, design, D2C operations, and logistics
• Direct connection with founders and founding team

WHAT YOU NEED (Qualifications and Skills)

• Minimum: Bachelor’s degree or equivalent
• Excellent oral and written communication skills in English and Malayalam. (Hindi is a bonus)
• Minimum 1+ years of customer service experience.
• Comfortable with Email, WhatsApp, and Instagram.
• Ability to listen, de-escalate, and solve customer problems.
• Ability to multi-task, manage time, and prioritize tasks.

ROLES AND RESPONSIBILITIES

• Handling customer queries across Phone, WhatsApp, Email, and Social Media channels.
• Being knowledgeable and assisting customers across their purchase journey.
• Coordinating with internal and external teams(Logistics providers) to close customer issues.
• Meeting established customer service KPIs, metrics, and goals
• Assisting in training junior team members in the future.

Note: This is a full-time, on-site role. Part-timers or students may not be suitable. We’re a lean and focused team, and your full presence during work hours matters.

WHO WE ARE
Lobha Deepthis, a Direct-to-Consumer (D2C), vertically integrated ethnic clothing brand that showcases India's unique fabrics and crafts through perfectly stitched ready-to-wear clothing. We do everything from designing and manufacturing to marketing in-house.

HOW TO APPLY?
Please submit/upload your updated CV through the Indeed portal. Make sure to include your WhatsApp number, an alternate phone number, and an active Email address that is in your access.

We will update you via Email and WhatsApp if you are shortlisted for the physical interview.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

• Day shift
• Weekend availability

Supplemental Pay:

• Performance bonus
• Yearly bonus

Application Question(s):

• This is an urgent hiring. Can you join immediately? (yes/no)

Education:

• Diploma (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)
• Hindi (Preferred)
• Malayalam (Required)

Location:

• Kochi, Kerala (Required)

Work Location: In person