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Jobs in Hyderābād
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Folks Palette
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Customer Support Executive (CSE)

Customer Support Executive (CSE)

0 years

|

1 - 2 Lacs

Posted:10 hours ago| Platform: GlassDoor logo

Apply

Skills Required

support documentation service data metrics

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Handle inbound and outbound customer calls/emails/chats regarding insurance policies, claims, renewals, and complaints.
Provide accurate information on insurance products and services.
Assist customers with the documentation and process for claims and renewals.
Maintain records of customer interactions and transactions.
Escalate unresolved issues to appropriate departments.
Follow up with customers for feedback and service satisfaction.
Ensure customer data confidentiality and handle sensitive information with care.
Meet performance metrics like call quality, resolution time, and customer satisfaction.

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

Speak with the employer
+91 9518568881

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