Position: Customer Support Executive Location: Plot No. 14 , Aeren Building , IT Park , Chandigarh - 160001 Employment Type: Full-Time Shift Timing: 12:30 PM to 10:30 PM IST (10-hour shift) Working Days: 5.5 days per week Probation Period: 3 months Cab Facility: Not provided Annual Increment: Performance-based yearly appraisal Job Summary: We are seeking a dedicated and articulate Customer Support Executive to join our team. The ideal candidate will be responsible for addressing customer inquiries, resolving issues promptly, and ensuring a high level of customer satisfaction. Key Responsibilities: Handle inbound and outbound customer interactions via phone, email, and chat. Provide accurate information about products and services. Resolve customer complaints efficiently and courteously. Maintain detailed records of customer interactions. Collaborate with internal teams to address complex issues. Meet performance metrics and contribute to team goals. Qualifications: Minimum educational qualification: [Specify, e.g., Bachelor's degree or 12th pass]. Excellent verbal and written communication skills in English. Proficiency in using computers and familiarity with CRM systems. Ability to work independently and as part of a team. Prior experience in customer service or a related field is preferred. Additional Information: Candidates should be prepared to work 5.5 days a week, including weekends if required. The initial 3-month probation period will assess performance and suitability. Annual salary increments will be based on performance evaluations. No transportation facilities (cab services) will be provided; candidates should arrange their own commute. Job Type: Full-time Pay: From ₹20,000.00 per month Schedule: UK shift Supplemental Pay: Overtime pay Work Location: In person

Position: Customer Support Executive Location: Plot No. 14 , Aeren Building , IT Park , Chandigarh - 160001 Employment Type: Full-Time Shift Timing: 12:30 PM to 10:30 PM IST (10-hour shift) Working Days: 5.5 days per week Probation Period: 3 months Cab Facility: Not provided Annual Increment: Performance-based yearly appraisal Job Summary: We are seeking a dedicated and articulate Customer Support Executive to join our team. The ideal candidate will be responsible for addressing customer inquiries, resolving issues promptly, and ensuring a high level of customer satisfaction. Key Responsibilities: Handle inbound and outbound customer interactions via phone, email, and chat. Provide accurate information about products and services. Resolve customer complaints efficiently and courteously. Maintain detailed records of customer interactions. Collaborate with internal teams to address complex issues. Meet performance metrics and contribute to team goals. Qualifications: Minimum educational qualification: [Specify, e.g., Bachelor's degree or 12th pass]. Excellent verbal and written communication skills in English. Proficiency in using computers and familiarity with CRM systems. Ability to work independently and as part of a team. Prior experience in customer service or a related field is preferred. Additional Information: Candidates should be prepared to work 5.5 days a week, including weekends if required. The initial 3-month probation period will assess performance and suitability. Annual salary increments will be based on performance evaluations. No transportation facilities (cab services) will be provided; candidates should arrange their own commute. Job Type: Full-time Pay: From ₹20,000.00 per month Schedule: UK shift Supplemental Pay: Overtime pay Work Location: In person

Key Responsibilities: Write clear, engaging, and informative content for websites, blogs, social media, emails, and marketing materials. Research industry-related topics to create original and insightful articles. Collaborate with the marketing team to develop content strategies aligned with company goals. Optimize content using SEO best practices. Proofread and edit content for accuracy, grammar, and brand tone. Maintain a consistent content calendar and meet deadlines. Monitor content performance and suggest improvements based on analytics. Requirements: Bachelor’s degree in English, Journalism, Communications, or a related field. Proven work experience as a content writer, copywriter, or similar role. Strong portfolio of published articles or web content. Excellent writing and editing skills in English. Familiarity with SEO tools (e.g., SEMrush, Ahrefs) and CMS platforms like WordPress. Ability to work independently and collaboratively in a fast-paced environment. Knowledge of social media and digital marketing trends is a plus. Job Type: Full-time Pay: From ₹15,000.00 per month Schedule: UK shift Supplemental Pay: Overtime pay Work Location: In person

Key Responsibilities: Write clear, engaging, and informative content for websites, blogs, social media, emails, and marketing materials. Research industry-related topics to create original and insightful articles. Collaborate with the marketing team to develop content strategies aligned with company goals. Optimize content using SEO best practices. Proofread and edit content for accuracy, grammar, and brand tone. Maintain a consistent content calendar and meet deadlines. Monitor content performance and suggest improvements based on analytics. Requirements: Bachelor’s degree in English, Journalism, Communications, or a related field. Proven work experience as a content writer, copywriter, or similar role. Strong portfolio of published articles or web content. Excellent writing and editing skills in English. Familiarity with SEO tools (e.g., SEMrush, Ahrefs) and CMS platforms like WordPress. Ability to work independently and collaboratively in a fast-paced environment. Knowledge of social media and digital marketing trends is a plus. Job Type: Full-time Pay: From ₹15,000.00 per month Schedule: UK shift Supplemental Pay: Overtime pay Work Location: In person

Key Responsibilities: Respond promptly to customer inquiries via phone, email, and chat. Handle complaints, provide appropriate solutions, and follow up to ensure resolution. Maintain customer records by updating account information. Identify and assess customers’ needs to achieve satisfaction. Collaborate with other departments to resolve complex customer issues. Follow communication procedures, guidelines, and policies. Ensure customer satisfaction and provide professional support. Requirements: Proven experience in customer support or a similar role preferred. Excellent communication skills in English (verbal and written). Strong problem-solving skills and ability to work under pressure. Ability to multi-task, prioritize, and manage time effectively. Basic knowledge of CRM systems is an advantage. Willing to work in the UK shift (12:30 PM to 10:30 PM IST). Additional Details: Working Days: 5.5 days a week Probation Period: 3 months Salary Increment: Annual based on performance Cab Facility: Not provided Overtime: As per company policy Job Type: Full-time Pay: From ₹20,000.00 per month Schedule: UK shift Supplemental Pay: Overtime pay Work Location: In person Speak with the employer +91 7814959356

Key Responsibilities: Respond promptly to customer inquiries via phone, email, and chat. Handle complaints, provide appropriate solutions, and follow up to ensure resolution. Maintain customer records by updating account information. Identify and assess customers’ needs to achieve satisfaction. Collaborate with other departments to resolve complex customer issues. Follow communication procedures, guidelines, and policies. Ensure customer satisfaction and provide professional support. Requirements: Proven experience in customer support or a similar role preferred. Excellent communication skills in English (verbal and written). Strong problem-solving skills and ability to work under pressure. Ability to multi-task, prioritize, and manage time effectively. Basic knowledge of CRM systems is an advantage. Willing to work in the UK shift (12:30 PM to 10:30 PM IST). Additional Details: Working Days: 5.5 days a week Probation Period: 3 months Salary Increment: Annual based on performance Cab Facility: Not provided Overtime: As per company policy Job Type: Full-time Pay: From ₹20,000.00 per month Schedule: UK shift Supplemental Pay: Overtime pay Work Location: In person Speak with the employer +91 7814959356

Job Title: Customer Support Executive (UK Shift) Company: JPH IT Sol. Location: Aeren Building, Plot No. 14, IT Park, Chandigarh Job Type: Full-Time Working Days: 5.5 Days per Week (including 2 working weekdays) Department: Customer Support Reports To: Customer Support Manager Job Summary: JPH IT Sol. is hiring a motivated and customer-oriented Customer Support Executive for the UK shift. The role involves handling customer queries through various communication channels and providing effective solutions during UK business hours. Shift Timing: UK Shift – 12:30 PM to 10:30 PM IST (Monday to Friday – full-day working on 2 Saturdays) Key Responsibilities: Handle incoming customer queries via call, email, and chat. Resolve product/service issues in a timely and professional manner. Maintain detailed and accurate records of interactions. Escalate complex cases to senior support or technical teams. Ensure customer satisfaction and adhere to service quality standards. Stay updated with product knowledge and company policies. Required Skills & Qualifications: Graduate in any stream. 0–2 years of experience in customer support (freshers are welcome). Excellent English communication skills (verbal & written). Ability to handle pressure, multitask, and meet deadlines. Familiarity with CRM tools is an added advantage. Preferred: Experience working with UK clients or in international BPO/KPO. Understanding of UK customer expectations and communication style. Job Type: Full-time Pay: From ₹20,000.00 per month Schedule: UK shift Supplemental Pay: Overtime pay Work Location: In person Speak with the employer +91 7814959356

Job Title: Customer Support Executive (UK Shift) Company: JPH IT Sol. Location: Aeren Building, Plot No. 14, IT Park, Chandigarh Job Type: Full-Time Working Days: 5.5 Days per Week (including 2 working weekdays) Department: Customer Support Reports To: Customer Support Manager Job Summary: JPH IT Sol. is hiring a motivated and customer-oriented Customer Support Executive for the UK shift. The role involves handling customer queries through various communication channels and providing effective solutions during UK business hours. Shift Timing: UK Shift – 12:30 PM to 10:30 PM IST (Monday to Friday – full-day working on 2 Saturdays) Key Responsibilities: Handle incoming customer queries via call, email, and chat. Resolve product/service issues in a timely and professional manner. Maintain detailed and accurate records of interactions. Escalate complex cases to senior support or technical teams. Ensure customer satisfaction and adhere to service quality standards. Stay updated with product knowledge and company policies. Required Skills & Qualifications: Graduate in any stream. 0–2 years of experience in customer support (freshers are welcome). Excellent English communication skills (verbal & written). Ability to handle pressure, multitask, and meet deadlines. Familiarity with CRM tools is an added advantage. Preferred: Experience working with UK clients or in international BPO/KPO. Understanding of UK customer expectations and communication style. Job Type: Full-time Pay: From ₹20,000.00 per month Schedule: UK shift Supplemental Pay: Overtime pay Work Location: In person Speak with the employer +91 7814959356

As an eCommerce Specialist, you will be responsible for managing and optimizing our online store(s) on platforms such as Shopify, WooCommerce, Magento, or similar eCommerce platforms. Your duties will include ensuring the smooth operation of the website, updating product listings, managing inventory, and ensuring accurate pricing and compelling content. Additionally, you will regularly optimize the product catalog to maintain accurate descriptions, images, and prices. You will be tasked with implementing strategies to drive sales and increase conversion rates, utilizing methods such as A/B testing, promotions, and pricing adjustments. Monitoring customer behavior on the site will be crucial in optimizing product positioning, navigation, and overall user experience. Collaboration with the marketing team to launch sales campaigns, discounts, and seasonal promotions will also be part of your responsibilities. Developing and executing SEO strategies to enhance organic search rankings and drive traffic to the website will be essential. You will work closely with the digital marketing team to coordinate paid advertising campaigns on platforms like Google Ads and Facebook Ads, optimizing them for performance. Furthermore, utilizing email marketing to engage customers, promote products, and drive repeat business will be a key aspect of your role. Regularly tracking key eCommerce metrics such as sales, traffic, conversion rates, and customer acquisition costs will be crucial. Analyzing website performance and implementing improvements based on data insights using tools like Google Analytics and Shopify Analytics will help in enhancing overall performance. You will also be responsible for preparing and presenting performance reports to stakeholders, providing actionable insights to improve sales and site performance. Ensuring a seamless and positive customer experience across all touchpoints, including the website, checkout process, and delivery, will be a priority. Addressing and resolving customer inquiries related to online orders, returns, and product inquiries will also fall under your responsibilities. Developing strategies to enhance customer retention through loyalty programs, post-purchase follow-ups, and customer service improvements will be key in maintaining customer loyalty. In terms of qualifications, a Bachelor's degree in Marketing, Business, or a related field is preferred. Proven experience as an eCommerce Specialist or in a similar digital marketing/eCommerce role is required. Hands-on experience with eCommerce platforms such as Shopify, Magento, WooCommerce, and tools like Google Analytics, SEO software, and email marketing platforms is essential. Additionally, expertise in digital marketing strategies, including paid search, display ads, email marketing, and social media, is necessary. You should possess a strong knowledge of SEO best practices and conversion rate optimization techniques. An analytical mindset with the ability to interpret data and translate it into actionable strategies is crucial. Being detail-oriented with excellent organizational and project management skills is important for this role. Familiarity with the latest eCommerce trends, tools, and best practices will also be beneficial. This is a full-time position that requires in-person work.,

Job Summary: The Google Ads Specialist will be responsible for planning, executing, and optimizing paid search campaigns on Google Ads to achieve business objectives. The role involves keyword research, ad creation, bid management, campaign analysis, and performance reporting to maximize ROI. Key Responsibilities: Campaign Management Create, manage, and optimize Google Ads campaigns (Search, Display, Video, Shopping, and Performance Max). Develop effective ad copies and visuals that meet campaign objectives. Monitor keyword performance and adjust bids for optimal results. Keyword & Competitor Research Conduct in-depth keyword research to target high-performing terms. Analyze competitors’ ads and identify market opportunities. Performance Analysis & Reporting Track KPIs like CTR, CPC, Conversion Rate, and ROAS. Prepare weekly/monthly performance reports for management. Provide actionable insights to improve campaign results. Budget & Bid Management Allocate daily/monthly ad budgets efficiently. Monitor spend and ensure campaigns stay within budget while maximizing returns. Optimization & A/B Testing Perform A/B testing for ad copies, landing pages, and targeting options. Improve Quality Score and reduce overall CPC for campaigns. Collaboration Coordinate with the marketing team for landing page optimization. Work with designers and content teams for creative ad materials. Required Skills & Qualifications: Proven experience with Google Ads (Search, Display, Video, Shopping) campaigns. Strong knowledge of Keyword Planner, Google Analytics, and Tag Manager. Ability to analyze data and present actionable insights. Experience in A/B testing and ROI-driven ad management. Certification in Google Ads (preferred). Basic knowledge of SEO & digital marketing is a plus. Key Performance Indicators (KPIs): Click-Through Rate (CTR) improvement. Conversion Rate & Cost Per Conversion. Return on Ad Spend (ROAS). Lead or sales generation as per business goals. Job Type: Full-time Pay: From ₹30,000.00 per month Schedule: UK shift Supplemental Pay: Overtime pay Work Location: In person

Job Summary: The Google Ads Specialist will be responsible for planning, executing, and optimizing paid search campaigns on Google Ads to achieve business objectives. The role involves keyword research, ad creation, bid management, campaign analysis, and performance reporting to maximize ROI. Key Responsibilities: Campaign Management Create, manage, and optimize Google Ads campaigns (Search, Display, Video, Shopping, and Performance Max). Develop effective ad copies and visuals that meet campaign objectives. Monitor keyword performance and adjust bids for optimal results. Keyword & Competitor Research Conduct in-depth keyword research to target high-performing terms. Analyze competitors’ ads and identify market opportunities. Performance Analysis & Reporting Track KPIs like CTR, CPC, Conversion Rate, and ROAS. Prepare weekly/monthly performance reports for management. Provide actionable insights to improve campaign results. Budget & Bid Management Allocate daily/monthly ad budgets efficiently. Monitor spend and ensure campaigns stay within budget while maximizing returns. Optimization & A/B Testing Perform A/B testing for ad copies, landing pages, and targeting options. Improve Quality Score and reduce overall CPC for campaigns. Collaboration Coordinate with the marketing team for landing page optimization. Work with designers and content teams for creative ad materials. Required Skills & Qualifications: Proven experience with Google Ads (Search, Display, Video, Shopping) campaigns. Strong knowledge of Keyword Planner, Google Analytics, and Tag Manager. Ability to analyze data and present actionable insights. Experience in A/B testing and ROI-driven ad management. Certification in Google Ads (preferred). Basic knowledge of SEO & digital marketing is a plus. Key Performance Indicators (KPIs): Click-Through Rate (CTR) improvement. Conversion Rate & Cost Per Conversion. Return on Ad Spend (ROAS). Lead or sales generation as per business goals. Job Type: Full-time Pay: From ₹30,000.00 per month Schedule: UK shift Supplemental Pay: Overtime pay Work Location: In person