Customer Support Executive (CSE)

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team.

Key Responsibilities:

• Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner.
• Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction.
• Product Knowledge: Stay updated on the company's products/services to provide accurate and helpful information to customers.
• Ticket Management: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions.
• Problem Solving: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems.
• Customer Education: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service.
• Feedback Collection: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team.
• Maintain Records: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented.
• Customer Retention: Proactively engage with customers to build relationships and ensure repeat business and loyalty.
• Team Collaboration: Work closely with other customer support team members and other departments to resolve issues and improve the overall customer experience.

Requirements:

• Education: High school diploma or equivalent required. A bachelor’s degree in business, communications, or a related field is a plus.
• Experience: 0-1 years of experience in a customer support or customer service role preferred.
• Communication Skills: Strong written and verbal communication skills.
• Problem-Solving Skills: Ability to think critically and handle difficult situations with professionalism.
• Technical Skills: Familiarity with customer support software, CRM systems, and basic troubleshooting.
• Empathy & Patience: Ability to empathize with customers and remain patient in challenging situations.

Interested candidates can walk in directly for an interview between 10:00 AM to 5:00 PM, Monday to Friday, at our office location.

Job Types: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹21,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person