Customer Support Executive (CSE)

Aanant Enterprises

0 years

3 - 4 Lacs

indore

Posted:10 hours ago| Platform: GlassDoor logo

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Skills Required

support chat software installation development resolve

Work Mode

On-site

Job Type

Full Time

Job Description

Handle customer queries, issues, and complaints via phone, email, chat, or ticketing systems.
Provide first-level technical support for software, applications, or IT-related services.
Troubleshoot and escalate unresolved issues to the appropriate technical team.
Guide customers through product usage, installation, and basic troubleshooting.
Maintain accurate records of customer interactions, feedback, and resolutions.
Ensure timely follow-up with customers for issue resolution and satisfaction.
Collaborate with internal teams (development, QA, sales) to resolve customer concerns.
Educate customers on company products, updates, and new features.
Meet performance targets such as response time, resolution time, and customer satisfaction.
Continuously improve knowledge of IT products, services, and support processes.

GET IN TOUCH WITH US ON 8827277596.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person

Speak with the employer
+91 8827277596

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