Customer Support Executive

Conneqt

0 - 1 years

1 - 2 Lacs

hyderabad

Posted:10 hours ago| Platform:

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Skills Required

customer support inbound process inbound voice process bpo voice domestic voice customer care domestic bpo voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:

Managing Inbound calls
Following various communication scripts when speaking to a customer.
Identifying customer needs, answering questions, and providing solutions/alternatives to issues.
Building sustainable customer relationships.
Keeping records of all conversations organized.
Building product knowledge; and improving performance and achieving management expectations.
Maintaining and improving quality results by adhering to standards and guidelines.

Preferred candidate profile:

Any Graduate (Fresher), Under-graduate (With minimum 6months experienced in BPO)
Candidates who are Fresher TO 1 year/Recent Graduates/Candidates with relevant experience from BPO) can apply
Fluency in communication (English+(Hindi/Telugu/Tamil/Malayalam/Kannada)
Have a good attitude - should be committed to the work
Ability to work independently with strong attention to detail and quality.
Must be patient and a good listener to answer customer queries and concerns.
Excellent customer handling and customer engagement skills.

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