1 years

1 - 2 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Respond to customer queries via phone, email, chat, or social media in a timely and professional manner
  • Understand customer issues and provide accurate, effective solutions
  • Maintain detailed records of customer interactions and transactions
  • Escalate complex issues to the relevant department when necessary
  • Follow up with customers to ensure resolution and satisfaction
  • Adhere to company policies, processes, and service-level agreements (SLAs)
  • Provide feedback to internal teams to help improve products and services
  • Meet or exceed customer satisfaction and performance targets

Required Skills & Qualifications:

  • Bachelor’s degree or equivalent qualification (preferred)
  • Proven experience in customer support or a similar role (preferred)
  • Excellent verbal and written communication skills
  • Strong problem-solving and interpersonal skills
  • Ability to handle multiple tasks and work under pressure
  • Basic computer knowledge and familiarity with CRM systems
  • Customer-focused attitude with a positive approach

Job Types: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹22,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Experience:

  • Customer support: 1 year (Required)

Work Location: In person

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