Job Description for customer support executive Addressing customer inquiries, concerns, and grievances across multiple communication channels such as telephone, email, live chat, or social media. Delivering prompt and accurate information to ensure the utmost customer satisfaction. Investigating and resolving customer issues or complaints by diligently identifying the underlying cause, presenting suitable solutions, and following up to ensure a successful resolution. Comprehensive product or service knowledge, including detailed features, pricing, availability, and relevant policies or procedures, enables customers to make well-informed decisions. Extending technical support to customers encountering difficulties with products, services, or online platforms, adeptly troubleshooting problems and guiding them toward effective solutions. Cultivating and nurturing positive customer relationships to foster loyalty and instill a sense of trust in the brand. Proactively engaging with customers to discern their needs, preferences, and feedback, thus continuously enhancing the overall customer experience. Identifying emerging trends, recurring issues, or areas for improvement and providing recommendations to augment the quality of customer service and elevate customer satisfaction levels. Job Type: Full-time Pay: ₹10,000.00 - ₹16,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: Hindi (Preferred) English (Preferred)

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Customer Support Executive