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Allegis Group
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Customer Support Executive

Customer Support Executive

Allegis Group

0 - 1 years

3 - 4 Lacs

Noida Greater Noida Delhi / NCR

Posted:1 week ago| Platform:

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Skills Required

Customer Support Excellent Communication In English HTML International BPO CSS Excellent Verbal And Written Communication Skills International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities • Working cooperatively with Team members of other Adobe teams such as TAMs, Premier Support Teams, Engineering, Technical operations, and Deliverability. To provide dedicated support during important customer events while coordinating with internal stakeholders and ensure smooth functioning of client's environment to minimize the risk of interruption of service. • Manages all communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets. Understanding of escalation handling procedures. • Review of customer's environment to asses their technical readiness to achieve business and technical objectives. Map product capabilities to high use cases • Identify gaps, risks and opportunities to provide recommendations, mitigation strategies and next steps. • Understands how the technology works and understands a clients implementation from a functional standpoint. Describe and demonstrate product features and capabilities Documentation of latest release updates, bug fixes , security fixes and tutorials for effective communication to Adobe's customers. Preferred candidates profile . Must be a Graduate in B.tech , BCA or any related field. • Innovative thinking and thoughtful risk taking . • Excellent oral and written communication skills • Ability to partner across the organization • Customer Focused approach • Problem solving mindset • Professional approach all company/project related information to be kept confidential • Experience working in a team environment, managing a diverse workload

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Allegis Group

www.allegisgroup.com

Staffing and Recruiting

Hanover Maryland

10001 Employees

258 Jobs

Key People

Andy Hilger

President
Michele H. Smith

Chief Financial Officer
Travis K. Halsey

Chief Operating Officer

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