1 - 6 years

0 Lacs

Posted:18 hours ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Customer Delight Executive

IPS Group | Bengaluru, India

Position Summary

Customer Delight Executive

Key Responsibilities

  • Handle inbound and outbound customer calls with professionalism and empathy.
  • Provide timely and effective solutions to customer inquiries and issues.
  • Maintain a high level of customer satisfaction by ensuring all interactions are positive and helpful.
  • Collaborate with internal teams to resolve complex customer problems.
  • Document customer interactions and feedback accurately in the system.
  • Identify opportunities to improve customer service processes and suggest enhancements.

 

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