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Customer Support

Customer Support

Equal

1 - 5 years

0 Lacs

jaipur rajasthan

Posted:16 hours ago| Platform: Shine logo

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Skills Required

customer service communication problem solving computer skills team management

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Service Representative, you will be responsible for managing customer queries and complaints, processing orders, modifications, and escalating issues across various communication channels. Your ability to stay calm in challenging situations and previous experience with computers will be essential for success in this role. Responsibilities include maintaining a positive and professional attitude towards customers, responding promptly to inquiries, communicating through different channels, resolving complaints, and having in-depth knowledge of the products to provide accurate information. You will also be responsible for processing orders, keeping records of interactions, coordinating with colleagues, providing feedback on customer service efficiency, managing a team of junior representatives, and ensuring customer satisfaction. The ideal candidate should possess a high school diploma or equivalent, have the ability to remain calm under pressure, be comfortable with computer usage, and have previous experience in customer support. Join our team to deliver professional customer support and ensure customer satisfaction.,

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