Customer Support Engineer Wi-Fi

this includes but are not limited to Understand customer requirements & issues and provide expert technical support in a timely manner Triage issues via lab testing, sniffer and debug log analysis Work with internal R&D teams to reproduce, resolve customer issues and support their development need Build Wi-Fi applications/demos as required using Wi-Fi and other networking & embedded modules with clearly documented user guide(s) via Github or other platform(s) Compiling pull-requests, patches & configs to create custom branches/tags for customer evaluations Key Qualifications And Skills Bachelor or Master of Science in Computer Engineering, Electrical Engineering, or a related field 5-10 years of relevant hands-on experience in the Wi-Fi domain Strong knowledge of WLAN technologies (802 11a/b/g/n/ac/ax/be), AAA (802 1x, RADIUS technologies) Experience in debugging Wi-Fi issues via sniffer logs (wireshark or others), debug logs, instrumenting Wi-Fi codebase Experience working with customers and collaborating with internal teams Experience in development and debug of embedded systems and an RTOS, ideally Zephyr Familiarity with Wi-Fi embedded architecture including drivers, mac firmware, wpa supplicant, TCP/IP stack etc Knowledge of embedded build systems using Cmake, Kconfig etc Familiarity with low level drivers like SPI/QSPI/SDIO/I2C and lab work involving Logic Analyzer, VSA/VSG, Scope will be an added advantage Working for Nordic Working at Nordic, you will be inspired and supported to develop yourself Our teams enjoy a professional and informal working environment We value and encourage the continuous development of skills and expertise to the highest levels We are proud of our Norwegian heritage, our highly skilled international workforce, and our world-leading innovation We offer a variety of tasks and projects, and the possibility to work alongside some of the worlds most renowned experts within their field We encourage our employees to question the established and innovate while expecting professionalism, commitment, and the will to learn Benefits Competitive salary with shortand long-term incentive plan Flexible working hours Medical insurance Family-friendly policies, insurances, and benefits Practical details Location Hyderabad, India Please note that this position might be subject to a background check