Provide technical support and troubleshoot complex issues related to Wi-Fi connectivity.
Collaborate with cross-functional teams to resolve customer complaints and improve product quality.
Develop and maintain documentation of customer interactions and issue resolutions.
Analyze customer feedback and suggest improvements to products or services.
Stay updated with industry trends and emerging technologies in Wi-Fi networking.
Offer training and guidance to customers on using our products effectively.

Job Requirements

Strong understanding of Wi-Fi protocols and technologies.
Excellent problem-solving skills and attention to detail.
Ability to work in a fast-paced environment and meet deadlines.
Effective communication and interpersonal skills.
Strong analytical and troubleshooting skills.
Experience working with customer support software and tools.
Adarsha Chatterjee can be contacted at .

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Customer Support Engineer Wi-Fi