Customer Support Engineer

Company Description

SKYLINE Industries Private Limited is a leading name in India for engineering EOT Cranes, Reels, and Material Handling Equipment. Known for producing quality products that deliver high performance and maximum efficiency, SKYLINE designs optimal solutions for clients based on years of manufacturing expertise. As pioneers in cranes, the company also excels in producing reels, goods lifts, and other material handling equipment. SKYLINE meets its customers' needs with the highest standards of innovation and quality.

Role Description

This is a full-time, on-site role for a Customer Support Engineer, located in Indore. The Customer Support Engineer will be responsible for providing technical support and troubleshooting issues for customers. Day-to-day tasks include responding to customer inquiries, resolving technical problems, and offering field service support when necessary. The role also involves maintaining detailed documentation of every customer interaction and working closely with the engineering team to find optimal solutions for customer issues.

Qualifications

• Customer Support and Communication skills
• Technical Support and Troubleshooting skills
• Field Service experience
• Strong problem-solving abilities
• Excellent written and verbal communication skills
• Ability to manage multiple tasks effectively
• Bachelor's degree in Engineering or a related field