Customer Support - BPO

0 - 2 years

1 - 3 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role

Qualification:

  • Any Graduate, Freshers can apply

Experience

Shift Timings :

Location

Who are we looking for?

  • Graduate freshers and experienced candidates with excellent communication skills
  • Analytical skills

For experienced: Candidates with 6months-1.5 years of experience in international voice process.

Technical Skills:

  • Operating the computer- Intermediate
  • MS Office - Intermediate
  • Avaya/Phone Operating skills Beginner
  • Fluent in Spoken and written English with effective Business Communication
  • Communication in neutral accent over phone
  • Active listening and probing skills
  • Basic knowledge of Insurance

  • Process Skills:


  • Respond to customer queries via inbound/outbound calls and emails within defined SLAs
  • Record interaction using client system with proper classification
  • Refer Knowledge base and perform task as per defined process
  • Follow up and closure of interactions to ensure customer satisfaction
  • Passionate about customer service
  • Comfortable with Rotational shifts, extended working hours and weekly offs.
  • Candidate should clear the V&A and online typing tests

Behavioral Skills

  • Positive energy
  • Positive attitude
  • Self- learner

vignesh.x@mphasis.com

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