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Flobiz A Unit Of Valorem Stack
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Customer Support Associate_Chat Process (L1)

Customer Support Associate_Chat Process (L1)

Flobiz A Unit Of Valorem Stack

1 - 3 years

3 Lacs

bengaluru

Posted:4 days ago| Platform:

Apply

Skills Required

chat support customer support chat process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Key Responsibilities:

Respond promptly and professionally to customer inquiries via live chat.
Understand and resolve customer issues within defined SLAs.
Document interactions and resolutions accurately in the CRM/system.
Escalate complex issues to L2 or relevant internal teams.
Follow standard operating procedures (SOPs) and maintain process compliance.
Provide product and service-related information clearly and concisely.
Identify and report common customer feedback or recurring issues.
Maintain a high level of customer satisfaction (CSAT) and quality scores.
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams.

Requirements:

02 years of experience in customer support or a similar role.
Excellent written communication skills in English and Hinglish.
Ability to multitask and stay organized in a fast-paced environment.
Good problem-solving skills and attention to detail.
Comfortable working with support tools, CRMs, and chat platforms.
Willingness to work in shifts, including holidays.
Patience when handling tough cases
Able to write in Hinglish.
Typing speed of 38 to 40 WPM with 90% and above accuracy
Should be a graduate

Location:

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Flobiz A Unit Of Valorem Stack

Financial Services

Bengaluru Karnataka

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