Customer Support Associate

Job Summary:

We are hiring a Customer Support Associate with strong communication skills and a proactive mindset. The ideal candidate should also have the potential to lead a team of 3–5 members, ensuring high-quality customer service delivery. This role focuses on handling customer queries, guiding team members, and maintaining service excellence.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Deliver accurate information about products, services, and policies.
• Handle order-related queries such as placements, cancellations, and updates.
• Track and ensure timely resolution of customer issues.
• Maintain organized records of customer interactions and feedback.
• Support and guide junior team members in resolving customer concerns.
• Report and escalate complex issues to relevant departments when necessary.
• Ensure team coordination and contribute to a positive work environment.

Leadership Responsibilities:

• Lead and mentor a small team (3–5 members) to meet customer support standards.
• Monitor daily tasks, performance, and service quality.
• Provide training and feedback to improve team efficiency and communication.

Skills & Qualifications:

• Any bachelor's degree (preferred).
• Prior experience in customer support, BPO, or a similar role.
• Strong leadership, communication, and interpersonal skills.
• Basic knowledge of CRM and customer service tools.
• Ability to stay calm and solution-focused under pressure.

Perks & Benefits:

• Paid time off
• Yearly performance bonus
• Professional training and career development
• No sales or target-based work
• Friendly and supportive team environment

Job Details:

Job Type: Full-time

Salary: ₹22,000 – ₹30,000 per month

Shift: Day shift

Language: English (Required)

Location: In-person (On-site)

Job Type: Full-time

Pay: ₹22,000.00 - ₹30,000.00 per month

Benefits:

• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Language:

• English (Required)

Work Location: In person