Customer Support Associate - Voice Process

Flobiz A Unit Of Valorem Stack

1 - 4 years

3 - 4 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

non voice process voice support customer support customer service chat support chat process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support Associate - Voice Process / Chat process.

Key Responsibilities:

Inbound calls based on callback requests raised by users.
Understand customer concerns and provide appropriate resolutions over the call.
Document the conversation outcomes accurately in the system/CRM.
Follow standard calling scripts and maintain professionalism in all interactions.
Escalate complex issues to relevant teams when required.
Ensure timely follow-up for unresolved or pending cases.
Coordinate with call support agents for context or additional information if needed.
Maintain high customer satisfaction by being empathetic, patient, and solution-driven.

Requirements:

6 Months 2 years of experience in Intbound - Out-bond voice support or customer service roles.
Excellent verbal communication skills in English, Hindi and any other regional language.
Strong listening skills and ability to understand customer issues clearly.
Basic proficiency in using CRMs or support tools.
Willingness to work in shifts, including holidays.
Patience and a customer-first attitude.
Minimum qualification: Graduate.

Location

m.manjunath@flobiz.in / 8951119282

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