1 - 5 years
4 Lacs
Posted:1 week ago|
Platform:
Work from Office
Full Time
Inbound calls based on callback requests raised by users.
Understand customer concerns and provide appropriate resolutions over the call.
Document the conversation outcomes accurately in the system/CRM.
Follow standard calling scripts and maintain professionalism in all interactions.
Escalate complex issues to relevant teams when required.
Ensure timely follow-up for unresolved or pending cases.
Coordinate with call support agents for context or additional information if needed.
Maintain high customer satisfaction by being empathetic, patient, and solution-driven.
6 Months 2 years of experience in Intbound - Out-bond voice support or customer service roles.
Excellent verbal communication skills in English, Hindi, Malayalam and any other regional
language.
Strong listening skills and ability to understand customer issues clearly.
Basic proficiency in using CRMs or support tools.
Willingness to work in shifts, including holidays.
Patience and a customer-first attitude.
Minimum qualification: Graduate.
Location: Bommanahalli, HSR Layout.
Flobiz A Unit Of Valorem Stack
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