Customer Support Associate (UK) | IMS People Possible

We are looking for a compassionate Customer Service Associate to support the UK healthcare market. The role involves managing high-volume inbound calls from healthcare professionals and hospitals, resolving queries, addressing concerns, and ensuring a smooth caller experience.

• Job Title:

  Recruiter (Customer Service Associate)

• Working Days:

  5 Days

• Location:

  Ahmedabad (On-Site)

• Rotational Shifts / Week-Offs

• LinkedIn :

  https://www.linkedin.com/company/ims-people-possible/

• Website :

  https://imspeople.com/

Key Responsibilities:

• Handle a large volume of inbound calls from healthcare professionals (Doctors, Nurses, AHPs, HCAs, and hospital staff) in a timely and efficient manner.
• Respond to inquiries related to healthcare services, products, and solutions in a clear and accurate manner.
• Address concerns and provide troubleshooting support for healthcare providers and institutions.
• Offer timely and effective solutions to complex issues, ensuring customer satisfaction.
• Document all customer interactions and ensure accurate records are maintained in the system.
• Escalate unresolved issues to the appropriate team or department, ensuring swift resolution.
• Ensure compliance with healthcare industry regulations and company policies while interacting with healthcare professionals.
• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction.

Skills and Qualifications:

• A minimum of 1-2 years of customer service experience
• Extremely good English Communication skills.
• Experience in handling high-volume calls and providing efficient support.
• A compassionate, patient, and empathetic approach when interacting with customers.

Benefits-

• Excellent Incentives + Shift Allowances
• You will be working with award winning organization (Great Place to Work and The Global outsourcing 100 -IAOP)
• 5 Days Working
• Get exposure working with Fortune 100 clients globally.
• Extensive Training Program.
• Mediclaim
• Monthly R&R

Apply now, or share your resume on mahima.patel@imsplgroup.com!