Customer Support Associate

Company Description

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With over 150,000 professionals in 90+ countries supporting more than 1,100 clients, Tech Mahindra delivers a comprehensive range of services including consulting, IT, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. The company is part of the Mahindra Group, one of the largest and most admired multinational federations of companies. Tech Mahindra is committed to creating a positive climate and nature-friendly future.

Role Description

A Customer Support Associate is responsible for assisting customers by addressing their inquiries, resolving issues, and providing accurate information about products and services. The role involves handling calls, emails, chats, or in-person interactions while ensuring customer satisfaction and maintaining company standards.

Key Responsibilities

Respond promptly to customer queries via phone, email, or chat.Resolve product or service-related concerns by identifying the issue and providing appropriate solutions.Maintain a positive, empathetic, and professional attitude toward customers at all times.Escalate unresolved issues to the appropriate team when required.Keep accurate records of customer interactions, issues, and resolutions.Follow communication procedures, guidelines, and policies.Provide information about new services, features, or updates to customers.Strive to achieve customer satisfaction and maintain high service quality standards.

Skills & Qualifications

Excellent verbal and written communication skills.Strong problem-solving and active listening abilities.Patience, empathy, and the ability to remain calm under pressure.Basic computer knowledge and ability to work with CRM systems or ticketing tools.Ability to multitask, prioritize, and manage time effectively.Graduate/undergraduate with relevant customer service experience (preferred, not always required).Comfortable to work in a rotational shift

How to apply?

Interested candidates can mail their resume on

jt001121301@techmahindra.com

or contact on

8076469725

Interview mode

Walk in drive in

Tech Mahindra, A8, Knowledge Boulevard, near IMS, Sector 62, Noida

kindly carry hard copy of your resume and mention on top

"Jagriti Tiwari HR"

for reference