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Axis Services
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Customer Support Associate

Customer Support Associate

Axis Services

0 - 5 years

0 - 3 Lacs

visakhapatnam hyderabad bengaluru

Posted:13 hours ago| Platform:

Apply

Skills Required

customer handling outbound good communication in english inbound calls

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Interaction

Respond to customer queries promptly via email, phone, live chat, or social media.
Provide accurate, valid, and complete information using the right tools and resources.
Guide customers through basic troubleshooting steps or product setup.

Issue Resolution

Identify customer needs and help resolve product or service-related issues.
Escalate complex problems to higher-level support or other departments when necessary.
Follow up with customers to ensure resolution and satisfaction.

Product & Policy Knowledge

Maintain an up-to-date understanding of company products, services, and policies.
Provide input on common customer issues to help improve product or process documentation.

Customer Relationship Management (CRM)

Log all customer interactions and updates in the CRM system accurately.
Maintain organized records for tracking ongoing issues or tickets.

Quality & Feedback

Meet or exceed customer service performance metrics (e.g., first response time, CSAT, resolution rate).
Collect customer feedback and suggest process improvements to enhance customer experience.

Team Collaboration

Work closely with other support agents, product teams, and sales to resolve cross-functional issues.
Participate in training sessions, team meetings, and knowledge-sharing activities.
Role & responsibilities

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