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Customer Support Associate

Customer Support Associate

Sutherland

2 years

0 Lacs

Chennai Tamil Nadu India

Posted:1 day ago| Platform:

Apply

Skills Required

support typing chat service documentation metrics communication payments report

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Sutherland is a global leader driving digital outcomes by combining advanced technologies with expertise in customer experience and business process transformation. By improving interactions and personalizing experiences, Sutherland helps clients build better customer relationships through its digital-first approach.Sutherland is now hiring dynamic individuals to join our team as a

Customer Support Associates

.Are you a fast thinker with strong typing skills and a passion for solving problems? Are you curious, detail-oriented, and excited to support global B2B clients?If this sounds like you, we want you on our team!

Be the primary point of contact for our Business-to-Business customers through Chat and email.
Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
Take full ownership of each interaction with proactive problem-solving and excellent customer service.
Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
Maintain customer records and call documentation in our systems with precision.
Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
Suggest process improvements and flag recurring customer issues through proper channels.

Qualifications

Good verbal and written communication skills in English
Strong customer service mindset with active email communication skills.
Ability to empathize with customers, manage time effectively, and work independently.
Basic user-level knowledge of Windows operating systems.
Familiarity with email etiquette and multi-channel communication (email, voice).
High school diploma or equivalent and above.
0–2 years of experience (freshers welcome!)

Additional Information

Job Location: Work from Office | [Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63]
Shift: Rotational shifts-includes both day and night
6 days of work,1 day-rotational off

Disclaimer

Sutherland never asks for payments or favours for job opportunities.If you receive any suspicious request, please report it to: TAHelpdesk@Sutherlandglobal.com

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Customer Support Associate