Customer Support Associate

Company Overview

Reliance Retail, founded in 2006, is Indias largest and most profitable retailer with a vast omni-channel presence. The company operates over 15,000 stores in more than 7,000 cities, providing superior quality products across Consumer Electronics, Fashion, Grocery, Pharma, and Connectivity. With an extensive digital commerce platform and a strong supply chain, Reliance Retail prioritizes an unmatched shopping experience and customer service. Headquartered in Mumbai, it employs over 10,000 people and remains a key player in the retail industry.

Job Overview

We are seeking a Junior Customer Support Associate to join our team in Ludhiana. The ideal candidate will have 1 to 3 years of experience in a customer-facing role, ensuring a superior consumer experience. This full-time position requires an individual adept in handling customer queries and enhancing satisfaction across various channels as we continue to expand our retail presence and service excellence.

Qualifications And Skills

• Proven customer service experience with a minimum of one year in a customer-facing role to handle inquiries efficiently.
• Exceptional communication skills to interact clearly and concisely with customers and stakeholders at all levels.
• Strong problem-solving abilities with a proactive approach to spotting potential issues and developing swift solutions.
• Proficiency in cash handling operations to ensure accurate transactions and maintain financial records.
• Knowledge and experience in backend operations for effective coordination of internal processes and order management.
• Customer Experience (Mandatory skill) is essential to actively enhance consumer interactions through feedback loops.
• Customer Support (Mandatory skill) demonstrating expertise in providing timely resolutions and seamless service delivery.
• BOH (Mandatory skill), or back of house skills, required for efficient operation and support staff coordination.
  

Roles And Responsibilities

• Provide excellent customer service by understanding customer requirements and offering appropriate solutions promptly.
• Engage with customers across channels to ensure a consistent and positive experience throughout their service journey.
• Assist in handling customer complaints and inquiries, ensuring all issues are resolved satisfactorily within company guidelines.
• Coordinate effectively with the back-end operations team to streamline processes and enhance customer satisfaction.
• Maintain accurate customer records using digital tools for efficient data management and future reference.
• Support the sales team by cross-checking product information and assisting during high demand periods as required.
• Perform cash handling tasks responsibly, safeguarding financial integrity and following company policies.
• Contribute to company growth by identifying potential service improvements and providing valuable customer insights.