Customer Support Associate

Customer Support Associate
Andheri, Mumbai | Full-Time | 6+ months of experience preferred

About the Role
Do you enjoy helping others and finding solutions that make their day better? We’re on the lookout for a warm, proactive, and customer-obsessed individual to join our Customer Delight team! As a Customer Support Associate, you’ll represent our brand through every interaction — listening, solving, and ensuring each customer walks away with a smile.

Your Responsibilities

Customer Conversations:

• Be the first point of contact via chat, email, or call for all customer queries.
• Provide clear and accurate information about our products and services.
• Resolve issues promptly and ensure complete customer satisfaction through follow-ups.

Problem Solving & Ownership:

• Identify customer pain points and resolve them with empathy and efficiency.
• Escalate complex cases to the right teams and track them to closure.
• Maintain detailed and accurate records of every customer interaction.

Experience Building:

• Deliver every response with patience, professionalism, and positivity.
• Go the extra mile to turn challenges into positive experiences.
• Share suggestions to improve processes and enhance service quality.
• Identify opportunities to recommend relevant products to customers.

Collaboration & Growth:

• Partner with team members to maintain service excellence.
• Share customer insights and recurring issues for continuous improvement.
• Participate in regular training sessions and feedback huddles.

Organization & Reporting:

• Maintain accurate data and communication logs.
• Contribute to service reports and suggest actionable improvements.

What We’re Looking For

• Minimum qualification: High school graduate (Bachelor’s degree preferred).
• Minimum 6 months of experience in customer support or any client-facing role.
• Excellent communication skills — both written and verbal.
• Empathetic, calm, and composed — even in high-pressure situations.
• Strong attention to detail and multitasking ability.
• Comfortable using CRM or ticketing tools.
• Team player with a proactive and solution-driven attitude.
• Flexible to work in dynamic schedules and rotational shifts.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹33,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• What is your current salary? (monthly)
• What is your expected salary?(monthly)
• Are your comfortable with rotational weekoffs?(please apply only if you are)
• Are you okay to join from 13th November ? (please apply only if you can)

Work Location: In person