4 Jobs in Marol

Manage relationships with outsourced debt collection agencies, Onboard and evaluate new agencies for suitability and performance.Responsibilities: Job Description: Agency Manager Debt Collection (Outsourcing Management) Experience: Minimum 5 years in Debt Collection, with at least 2 years of experience managing outsourced agencies Education: Graduate in any discipline + DRA Certificate compulsory Key Responsibilities: 1. Outsourcing Management: Manage relationships with outsourced debt collection agencies Onboard and evaluate new agencies for suitability and performance. Ensure outsourced agencies adhere to company policies, compliance guidelines, and SLAs. 2. Performance Monitoring: Track the performance of agencies in different DPD buckets Conduct regular performance reviews and implement corrective actions when needed Analyze recovery metrics and ensure agencies meet assigned recovery targets. 3.Compliance and Quality Control: ""Monitor agencies for adherence to regulatory requirements and company compliance standards."" Conduct periodic audits and checks to maintain quality in the debt collection process. Ensure customer interactions are professional, ethical, and compliant with industry norms. 4. Collaboration and Coordination: ""Act as a liaison between outsourced agencies and in-house teams, including Legal, Compliance, and Field Operations."" Address escalated cases or customer grievances related to agency interactions. Provide agencies with necessary data, tools, and resources for effective recovery. 5. Strategy and Process Improvement: Develop and implement strategies to optimize recovery through outsourced partners. Identify process bottlenecks and recommend improvements to enhance efficiency. Drive innovation by introducing tools, technologies, or practices to improve agency performance. 6. Reporting and Analysis: ""Prepare and present periodic reports on agency performance, recovery trends, and challenges."" Analyze data to derive insights and refine strategies for better results. Maintain detailed records of agency activities and customer recovery efforts. Key Skills and Requirements: ""Experience: Minimum 5 years in debt collection, with at least 2 years managing outsourced agencies."" Education: Graduate in any discipline Technical Skills: Proficiency in Excel for data analysis and reporting Experience with CRM systems and dialer tools. Work Ethic: Highly organized, target-driven, and focused on continuous improvement Job Perks: Competitive salary and performance-based incentives. Opportunity to work in a dynamic fintech environment. Exposure to advanced analytics tools and debt collection strategies. Professional development opportunities and cross-functional collaboration. Note: Please mention ""Business Analyst Debt Collection Process"" in the subject line of your email.

Develop and implement collection strategies for different DPD buckets. Job Description: Digital Collection Specialist Location: Marol, Andheri East, Mumbai Experience: Minimum 2 years in digital collections or digital marketing for financial services Education: Graduate in any discipline Technical Skills: Experience in digital communication tools, CRM systems, and performance marketing tools Key Responsibilities: 1. Digital Debt Collection: Manage digital outreach campaigns for pre-due and overdue loan customers using SMS, WhatsApp, email, IVR, and in-app notifications. Create and execute targeted strategies to recover delinquent loans through digital channels. 2. Performance Campaign Management: Use performance marketing tools to drive repayment behavior, including automated triggers and reminders. Monitor the effectiveness of campaigns and optimize them for better results. 3. Technology and Tools: Work with CRM systems to segment customer data and create customized communication plans. Leverage conversational bots and AI-based tools for automated follow-ups and customer interaction. 4. Data Analysis and Reporting: Analyze customer behavior and repayment trends to improve communication strategies. Generate regular performance reports, including recovery rates, click-through rates, and engagement levels. 5. Collaboration: Coordinate with the legal, field recovery, and compliance teams for specific customer cases. Work closely with the marketing and tech teams to enhance digital collection processes. 6. Compliance and Customer Engagement: Ensure all digital communication adheres to regulatory guidelines and company policies. Maintain a customer-centric approach while maximizing recovery efforts. 7. Continuous Improvement: Stay updated with the latest tools and trends in digital debt collection. Propose and implement new strategies to enhance the efficiency of digital collection efforts. Key Skills and Requirements: Experience: Minimum 2 years in digital collections, performance marketing, or related roles in financial services. Education: Graduate in any discipline. Technical Skills: Proficiency in tools for SMS/WhatsApp campaigns, IVR systems, and in-app notifications. Familiarity with CRM platforms and basic Excel skills for data analysis. Experience with conversational bots and automation tools is a plus. Analytical Skills: Strong ability to analyze data and derive actionable insights. Communication Skills: Fluent in English and regional languages. Work Ethic: Goal-oriented, innovative, and organized. Job Perks: Competitive salary and performance incentives. Exposure to cutting-edge technology in fintech digital collections. Opportunities for professional development and growth. Job Location: Marol, Andheri East, Mumbai How to Apply: Interested candidates can send their resumes to lead.collections@fatakpay.com. Note: Please mention "Digital Collection Specialist" in the subject line of your email. Oversee the performance of specific debt collection buckets (e.g., Pre-Due, 0-30 DPD, 31-60 DPD, etc.). Develop strategies and action plans for recovery, based on bucket-wise aging and customer segmentation.

Key Responsibilities: Client Acquisition: Identify and pursue new business opportunities across industries to expand the agencys portfolio. Relationship Management: Build and maintain strong relationships with existing and potential clients to ensure long-term partnerships. Market Research: Conduct market analysis to identify trends, competitors, and opportunities for growth. Proposal Development: Create compelling presentations, proposals, and pitches tailored to client needs. Revenue Growth: Meet and exceed sales targets by generating leads, closing deals, and ensuring client satisfaction. Collaboration: Work closely with the creative, strategy, and account management teams to align client requirements with agency deliverables. Reporting: Prepare and present detailed sales forecasts, performance reports, and pipeline updates to senior management. Skills and Qualifications: Experience: 3-4 years in business development, sales, and/or account management, preferably in an advertising agency. Communication: Exceptional verbal and written communication skills, with the ability to present ideas clearly and persuasively. Networking: Strong networking abilities with a proven track record of establishing and growing client relationships. Analytical Skills: Ability to analyze market trends, identify opportunities, and craft effective strategies. Negotiation Skills: Proficiency in negotiating contracts and closing deals. Knowledge: Familiarity with advertising, branding, and digital marketing trends and terminologies. Tools: Proficiency in CRM software, MS Office Suite, and presentation tools.

Responsibilities: Design digital creatives, banners, brochures, and social media posts Edit videos for marketing, social media, and internal use Collaborate with marketing and content teams to understand creative requirements Stay updated with design trends and tools Requirements: Proficiency in Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects) Strong portfolio showcasing both design and video editing work Creativity, attention to detail, and time management skills