Customer Support Associate

Job description

Responds to customers queries via chats and emails.

Resolves customer complaints and issues efficiently.

Troubleshoots technical problems and provides solutions.

Ensures customer satisfaction and provides professional customer support.

Properly escalates unresolved issues to appropriate internal teams.

Provides accurate information about products and services. Required Candidate profile

Candidate's college education is not mandatory.

Should be able to handle multiple chats.

Disciplined work habits, follows systematic approach to tasks, and possess problem solving abilities.

Should have a typing speed which is in the range of 25-30 words per minute.

Proficiency with chat software is an added advantage.

Should be willing to join immediately or have a noticed period of less than 15 days.

Should be willing to work in any shift (Working hours 10 [9 hours of scheduled work with 1 hour break]).

Should be able to do work from office/work from home.

Should own a laptop & wired Broadband connection* Soft Skills

Should maintain clear and effective English communication with customers (Written).

Needsto demonstrate patience, especially during challenging situations.

Should be adaptable to different customer needs and scenarios.

Should be good at reading and understanding information accurately.

Needs to pay attention to customers concerns and needs.

Needsto possess excellent customer interaction skills.

Basic PC Keyboarding skills, Basic knowledge of MS Excel, computer shortcuts.

Needsto be friendly, empathetic, and courteous in all chats with customers.

Rotational shift (General, afternoon, night) (Work from office)