Customer Support Associate

You should have a minimum of 2 years of experience as a Customer Support Analyst with expertise in installing and configuring computer systems and applications. Your main responsibilities will include responding to customer inquiries, troubleshooting and resolving challenges, as well as maintaining and monitoring computer networks and hardware. You will also be expected to resolve technical issues related to network interruptions and keep a detailed log of system updates. Experience with any ticketing system will be advantageous. To qualify for this role, you should possess strong problem-solving and troubleshooting skills, along with a background in IT education. Knowledge of ticketing systems and excellent written and verbal communication skills are essential. This is a full-time position in Vadodara, Gujarat, with a requirement to work in US Shift on a rotational basis. The job also involves weekend availability for night shifts. The ability to communicate effectively in English is required, while proficiency in Hindi is preferred. Leave encashment is one of the benefits offered. If you meet the above requirements and are interested in this opportunity, please speak with the employer at +91 7861807320.,