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Customer Support Associate

Customer Support Associate

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Me-Hin

1 - 5 years

0 Lacs

ahmedabad gujarat

Posted:1 month ago| Platform: Shine logo

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Skills Required

customer service communication problem solving record keeping customer satisfaction collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Service Representative, your role involves responding promptly to customer inquiries via phone, email, chat, or in-person. You will be responsible for handling and resolving customer complaints in a professional and empathetic manner. It is essential to maintain detailed records of customer interactions, transactions, comments, and complaints. Identifying customer needs and providing appropriate solutions or directing them to the relevant department is a key aspect of your responsibilities. Ensuring customer satisfaction and providing professional support throughout the customer journey is crucial. You will also need to follow communication guidelines and procedures as per company standards and collaborate with internal teams to escalate and resolve customer issues efficiently. Qualifications Required: - Excellent communication and interpersonal skills - Problem-solving abilities - Ability to maintain professionalism and empathy in customer interactions - Strong organizational skills - Familiarity with customer service software and tools is a plus Please note that this job is full-time and permanent with benefits including Provident Fund. The work schedule is a day shift, and the work location is in person. If you have any further questions or need clarification on the job role, please feel free to contact the employer at +91 9822853900.,

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Customer Support Associate