Customer Support Associate

1 - 5 years

2 - 4 Lacs

Posted:1 week ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear Job Seekers,

Customer Support Associate

About Us

Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being.

Key Responsibilities

Handle incoming calls, emails, and chat support to resolve customer queries promptly.

Guide customers through the usage of Visit Healths app and services (OPD plans, health plans, teleconsultation, etc.).

Address complaints, provide appropriate solutions, and follow up to ensure resolution.

Maintain accurate records of customer interactions and transactions in CRM tools.

Collaborate with internal teams (Operations, Sales, Claims, Tech) to resolve customer issues.

Educate customers on new offerings, promotions, and features of Visit Health.

Meet daily/weekly performance targets on response time, resolution rate, and customer satisfaction.

Collect and share customer feedback to improve processes and services.

Interested applicants do share the updated resumes

Mail-

WhatsApp

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Jobs Territory logo
Jobs Territory

Staffing and Recruiting

Bengaluru Karnataka

RecommendedJobs for You

salt lake, kolkata, west bengal