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Ciel Hr
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Customer Support Associate ( International process)

Customer Support Associate ( International process)

Ciel Hr

0 - 3 years

4 - 7 Lacs

Navi Mumbai Maharashtra India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

Crm Problem-solving Corporate Compliance

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities: Handle inbound/outbound customer calls, emails, and chats from international customers professionally and efficiently. Provide timely and accurate information regarding products, services, policies, and billing. Resolve customer complaints and issues with patience and empathy, escalating complex cases to the appropriate teams. Maintain detailed and accurate records of customer interactions using CRM tools. Meet daily, weekly, and monthly performance targets such as call quality, average handling time, and customer satisfaction scores. Stay updated with product knowledge, company policies, and international compliance requirements. Collaborate with cross-functional teams to improve customer experience. Adhere to all data security and privacy guidelines applicable to international operations. Qualifications & Experience: Education: Minimum High School Diploma or equivalent; Bachelor's degree preferred. Experience: 12 years in customer service, preferably in an international or BPO environment. Fluency in English (written and spoken) is mandatory; knowledge of additional languages is a plus. Key Skills: Excellent communication and interpersonal skills. Strong problem-solving and analytical abilities. Ability to work in a fast-paced, target-driven environment. Proficient in using CRM software and Microsoft Office. Flexible to work in shifts, including night shifts, weekends, and holidays if required. Strong cultural sensitivity and adaptability.

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Customer Support Associate ( International process)