Customer Support Associate

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Roles & Responsibilities

• Revert on calls to customer on a variety of issues

• Update and process information accurately into the system(s)

• Resolve customer problems in a timely manner

• Take ownership & deliver on customer commitments

• Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact

• Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner

• Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.

• Ability to solve problems – look for solutions aligned to customer’s perspective and deliver on all commitments Teamwork – consistently work together, trust each other and engage in constructive conversations for the good of the team.

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