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Customer Support Associate

Customer Support Associate

Corpay

1 - 5 years

0 Lacs

nagpur maharashtra

Posted:1 week ago| Platform: Shine logo

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Skills Required

customer support ticketing systems sql verbal communication written communication crm systems

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description: Your role will involve troubleshooting technical and transactional issues, escalating complex cases to engineering teams, maintaining accurate records of customer interactions using ticketing systems such as Zendesk and JIRA, and proactively identifying service improvement opportunities to contribute to process enhancements. Key Responsibilities: - Troubleshoot technical and transactional issues and escalate complex cases to engineering teams. - Maintain accurate records of customer interactions using ticketing systems (Zendesk, JIRA). - Proactively identify service improvement opportunities and contribute to process enhancements. Qualifications & Skills: - Bachelor's degree in Business, Finance, or related field. - 1-3 years of experience in customer support, preferably in financial technology. - Experience with ticketing & CRM systems (Zendesk, Salesforce, Freshdesk). - Basic SQL knowledge for troubleshooting and data analysis. - Excellent verbal and written communication skills. Our Company & Purpose: Embracing a culture grounded in five key values: integrity, collaboration, innovation, execution, and people. These values offer you the opportunity to thrive & grow through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement. Equal Opportunity/Affirmative Action Employer.,

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Customer Support Associate