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Customer Support Associate

Customer Support Associate

Aptara

0 - 5 years

1 - 3 Lacs

Noida

Posted:1 month ago| Platform:

Apply

Skills Required

Communication Skills Non Voice Voice International BPO Email Process Chat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi All,

Greetings!!!

We are conducting walk in Interviews , kindly check the following details:-

Role & responsibilities

To provide quality customer support services via Calls, E-mails, and Chats
Answer incoming calls, e-mails, and chats while responding to customer's queries or issues
Provide product and service information to customers with focus on First Time Resolution
Research, identify, and resolve customer complaints using applicable software
Route calls, email, and chat to appropriate resources
Follow up with customers where necessary via outbound calls or e-mails, whichever is applicable

Preferred candidate profile

A bachelors degree from a reputed university (for permanent post) or undergoing graduation studies (for contractual position)
Superior listening, verbal, and written communication skills
Excellent Typing Skills (25-30 wpm or better) with good accuracy (90% and above)
Should be willing to stretch the work hours, as and when required, as per client requirement
Open for Noida location and night shifts

Perks and benefits

A clear and neutral accent without any mother tongue influence (MTI)
Confident and pleasing personality
Experience in a technical troubleshooting process (preferred, not mandatory)
Computer Savvy and proficient in relevant computer applications
Knowledge of customer service practices and principles

Bring your Updated CV

Contact Person :- Alka Tiwari

Contact Number :- 8130934207

Address;- A-37, Gate No 9, Block - A, Sector - 60, Noida, near by 59 metro station, Noida

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