Customer Support Associate

Job Description

Working hours – 9pm IST to 6am IST Reporting : VP -customer service Roster based week offs Andheri MIDC No pick and drop facility Client Support Answer incoming calls through DialPad (Customer Service and General Lines) --> Maybe Handle all client care, company and policy inquiries and order inquiries via ZenDesk, phone, and email. Assist clients with sizing, remakes, basic care (cleaning, engraving), and major repairs. Offer tailored advice to clients on jewelry care, maintenance, and best next steps. Order Management Collaborate with the Sales team to build and manage custom invoices, order changes, cancellations or exchanges. Ensure proper order tagging and communicate order updates to clients. Report issues with processes or system limitations/bugs. Support clients with order shipment date confirmations, and shipping label creation and managing order delays Sales Team Support Respond to client-related questions from the Sales team and offer clear guidance. Develop and deliver training on internal systems and processes to improve team performance. Qualifications 3–5 years of experience in fine jewelry, diamonds, luxury retail, client care Proficiency in Shopify and ZenDesk (or similar CRM platforms). Exceptional communication and interpersonal skills. Strong organizational abilities and meticulous attention to detail. Ability to multitask and prioritize in a fast-paced, high-touch environment. A collaborative team player with a proactive and solution-oriented approach Job Type: Full-time Pay: ₹650,000.00 - ₹1,000,000.00 per year Schedule: US shift Language: English (Required) Hindi (Preferred) Work Location: In person Speak with the employer +91 9867844076