Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in bengaluru
>
Weave
>
Customer Support Assistant

Customer Support Assistant

Weave

1 - 6 years

3 - 8 Lacs

bengaluru

Posted:1 hour ago| Platform:

Apply

Skills Required

front office operations web technologies process documentation banking sms customer support scheduling customer experience management troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

The

Customer Support Assistant

will be the first point of contact for customers after onboarding, ensuring their questions are answered, issues are resolved efficiently, and they feel supported throughout their journey. This role works closely with cross-functional teams to troubleshoot problems, provide clear product guidance, and deliver an excellent customer experience. It s ideal for someone who thrives in a fast-paced environment, communicates with empathy, and enjoys building strong customer relationships while balancing multiple priorities.

This position will be hybrid, with the need to travel to the Bangalore office.
Reports to: Tapan Patel and Shilpa Haricharan

What You Will Own

Establish clear communication paths with clients and ensure issues are resolved
Escalate unresolved issues and ensure follow-up until resolution
Maintain accurate records of customer interactions in HubSpot
Log issues and feedback to build a knowledge base
Track recurring problems and flag them for Product or Engineering teams
Stay up to date with product features, updates, and best practices
Guide customers in using the product effectively
Educate customers on self-troubleshooting, FAQs, and resources

What You Will Need to Accomplish the Job

Communicate clearly and professionally via email and phone
Analyze issues, troubleshoot effectively, and provide timely resolutions
Escalate complex problems while maintaining ownership
Understand company products, services, and common issues
Stay updated on new features, updates, and internal processes
Actively listen and respond with understanding
Manage multiple customer inquiries simultaneously
Document interactions and updates accurately
Work closely with fellow support assistants, engineers, and cross-functional teams
Share knowledge, best practices, and feedback to improve processes
Adjust to changing priorities, processes, or customer needs
Accept feedback and continually develop skills

What Will Make Us Love You

Thrive in a fast-paced environment and juggle multiple priorities without losing your cool
Bring a positive attitude to work daily and remain calm under pressure
Be a team player eager to share knowledge, support colleagues, and celebrate wins together

Additional Considerations

Reference checks will be required prior to an offer
The role is customer-facing and requires comfort with live client interactions
Occasional travel to the Bangalore office will be required
Responsibilities include process documentation and knowledge-sharing to support product understanding and improvement

More Jobs at Weave

Senior Test Infrastructure Engineer

India

5.0 - 5.0 yrs

Salary: Not disclosed

Senior Backend Software Engineer - India

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

3.0 - 8.0 yrs

INR 11 - 15 Lacs

Senior Backend Software Engineer - India

India

3.0 - 3.0 yrs

Salary: Not disclosed

Salesforce Quality Automation Engineer

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

5.0 - 8.0 yrs

INR 6 - 10 Lacs

Senior Technical Recruiter

India

6.0 - 6.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Weave

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Customer Support Assistant