Customer Support Assistant

Organization: Shree Swaminarayan Gurukul International School

Location: Hyderabad, Telangana

Experience Required: 0 to 3 Years

Vacancies: 1 Positions

Preferred Gender: Male Candidates

Languages Required:

1 Candidate: Fluent in English & Gujarati & Hindi

Perks: Complimentary Food & Accommodation

Key Skills & Requirements

• Excellent verbal and written communication skills
• Strong interpersonal skills to build rapport with customers
• Proficiency in basic computer operations for data entry and record management
• Active listening and problem-solving abilities
• Effective time management and multitasking skills
• Positive attitude with the ability to handle objections professionally
• Familiarity with CRM tools and customer relationship techniques
• Bachelor’s degree or related field is an added advantage

Job Responsiblites

• Make outbound calls to potential customers (parents) regarding fee-related queries
• Manage inbound calls and resolve customer concerns, queries, and complaints
• Accurately record customer interactions and updates in the system
• Follow up with leads and existing customers to ensure satisfaction
• Assist customers in navigating and using Gurukul’s software effectively
• Provide troubleshooting support for technical issues over phone
• Submit daily progress and performance reports

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Language:

• Gujarati (Required)
• English (Required)
• Hindi (Required)

Work Location: In person