Customer Support Analyst

You will be responsible for receiving, prioritizing, and responding to customer support tickets through email, chat, or calling software. As part of a calling profile, you will handle issues that cannot be resolved via chats or email, without engaging in cold calling activities. Keeping accurate records of customer interactions, ticket statuses, and resolutions is essential for future reference. Identifying complex issues that require escalation and working closely with relevant teams to efficiently resolve them is a key aspect of your role. Additionally, you will provide necessary support to other departments as needed to promote a collaborative work environment and achieve organizational goals. Your active participation in resolving daily operational issues is crucial to ensure the smooth functioning of processes and services across all departments involved. It is imperative that all tasks are executed in compliance with internal policies and regulatory requirements at all times. Required skills for this position include strong written and verbal communication abilities, effective time management, proficiency in reporting and documentation, excellent problem-solving skills, and keen attention to detail. Previous experience in a customer service or support role would be advantageous. This is a full-time, permanent position with benefits such as Provident Fund. The work schedule is during day shift from Monday to Friday. Applicants should have at least a Higher Secondary (12th Pass) education. The work location is in person. Please apply only if you are seeking a long-term opportunity. When applying, kindly provide information about your current CTC, expected CTC, and rate your Excel knowledge and its applications on a scale of 0-10.,