You will be responsible for receiving, prioritizing, and responding to customer support tickets through email, chat, or calling software. As part of a calling profile, you will handle issues that cannot be resolved via chats or email, without engaging in cold calling activities. Keeping accurate records of customer interactions, ticket statuses, and resolutions is essential for future reference. Identifying complex issues that require escalation and working closely with relevant teams to efficiently resolve them is a key aspect of your role. Additionally, you will provide necessary support to other departments as needed to promote a collaborative work environment and achieve organizational goals. Your active participation in resolving daily operational issues is crucial to ensure the smooth functioning of processes and services across all departments involved. It is imperative that all tasks are executed in compliance with internal policies and regulatory requirements at all times. Required skills for this position include strong written and verbal communication abilities, effective time management, proficiency in reporting and documentation, excellent problem-solving skills, and keen attention to detail. Previous experience in a customer service or support role would be advantageous. This is a full-time, permanent position with benefits such as Provident Fund. The work schedule is during day shift from Monday to Friday. Applicants should have at least a Higher Secondary (12th Pass) education. The work location is in person. Please apply only if you are seeking a long-term opportunity. When applying, kindly provide information about your current CTC, expected CTC, and rate your Excel knowledge and its applications on a scale of 0-10.,
As a Deposit Verification Specialist, you will be responsible for reviewing customer deposits to ensure accuracy and correctness. Your duties will include comparing deposited amounts with customer account records, identifying discrepancies, and promptly processing approvals and rejections. In case of any issues or discrepancies, you will communicate effectively with the concerned team. Additionally, you will manage customer accounts by maintaining accurate and up-to-date information, documenting all transactions and activities, and preparing reports on deposit verification status. You will also analyze trends in deposit discrepancies, recommend process improvements, and ensure compliance with internal policies and regulatory requirements. To excel in this role, you should possess strong attention to detail, effective time management skills, reporting capabilities, and adaptability. Knowledge of accounting and financial transactions will be advantageous. This is a full-time, permanent position with benefits including Provident Fund. The work schedule is during day shifts from Monday to Friday. The preferred education qualification is Higher Secondary (12th Pass), and the work location is in-person. If you are looking for a challenging opportunity where you can utilize your skills in deposit verification and customer account management, we encourage you to apply for this position.,
Role Overview: As a customer support representative in this calling profile, your main responsibility will be to receive, prioritize, and respond to customer support tickets through email, chat, or calling software. You will handle issues that cannot be resolved via chat or email by making calls to customers, ensuring a high level of service without engaging in cold calling activities. It is crucial to maintain accurate records of customer interactions, ticket statuses, and resolutions for future reference. In case of complex issues, you will identify them for escalation and collaborate with relevant teams for efficient resolution. Additionally, you will provide support to other departments as needed to promote a collaborative work environment and achieve organizational goals. Your active assistance in resolving operational issues will contribute to the smooth functioning of processes across departments while ensuring compliance with internal policies and regulatory requirements. Key Responsibilities: - Respond to customer support tickets through email, chat, or calling software - Maintain accurate records of customer interactions and resolutions - Identify and escalate complex issues to relevant teams - Provide support to other departments when required - Assist in resolving daily operational issues to ensure smooth functioning - Ensure compliance with internal policies and regulatory requirements Qualifications Required: - Strong written and verbal communication skills - Effective time management abilities - Proficient in reporting and documentation - Excellent problem-solving skills and attention to detail - Previous experience in customer service or support role is advantageous Company Details: Omit this section as no additional details about the company are provided in the job description. Please apply only if you are seeking a long-term opportunity. Benefits: Provident Fund Schedule: Day shift, Monday to Friday Application Questions: - Current CTC - Expected CTC - Rate your Excel knowledge and its applications on a scale of 0-10 Education: Higher Secondary (12th Pass) preferred Work Location: In person,