At Kreo, we build high-performance gaming gear for passionate gamers. Our Customer Support Executives are the first point of contact for our community, ensuring every gamer receives prompt assistance, accurate product guidance, and a positive brand experience. You will handle inquiries across multiple channels, resolve issues, and represent Kreo’s commitment to quality and service. Key Responsibilities Respond to customer queries via email, chat, calls, and social media for Kreo products (e.g., Hive, Chimera, Griphin, Owl, Tundra, Pegasus, Hydra, Mako). Provide accurate information on product features, compatibility, warranty, and usage. Assist customers with setup, troubleshooting, and after-sales support for gaming peripherals. Manage returns, exchanges, and warranty claims in accordance with Kreo’s policies. Coordinate with logistics for order tracking, address changes, and delivery issues. Escalate technical issues to product or engineering teams when required. Document all interactions in the CRM and flag recurring issues for process improvement. Collect and relay customer feedback to improve Kreo’s product and service quality. Requirements Strong written and verbal communication skills in English. Prior experience in customer service, preferably in e-commerce, gaming, or electronics. Good understanding of PC and gaming hardware to assist with technical queries. Patience, problem-solving skills, and the ability to handle high-pressure situations. Familiarity with CRM and order management systems (Shopify, Amazon, Flipkart experience is a plus). Performance Metrics First Response Time (FRT) Resolution Time Customer Satisfaction Score (CSAT) Ticket Closure Rate Accuracy in product and policy information shared
Role: Customer Support Executive : Kreo Tech (Lukus Brands LLP) Job Role Inbound Calls: Handle customer queries, complaints, and product-related questions over incoming calls. Provide guidance and solutions regarding products, orders, and general inquiries. WhatsApp Chats: Respond promptly and professionally to customer messages via WhatsApp. Offer support, resolve issues, and guide customers on purchasing and troubleshooting. KRA's Monitor order dispatch, shipping, and delivery using internal systems. Update and inform customers about their order and expected delivery timelines. Process and verify warranty claim requests. Guide customers through warranty procedures, clarify eligibility, and coordinate with logistics or technical teams to ensure efficient claim resolution. Assist customers in diagnosing and confirming product damage. Guide them through troubleshooting steps to determine if replacement or repair is needed, and document cases for technical support or replacement teams. Product testing such as Keyboards, Mice , controller , Mic etc Required Skills & Experience Min 1+ year of customer support experience inbound and outbound (preferably in D2C, electronics, or gaming industries) Excellent verbal and written communication skills in English, Hindi Strong problem-solving and customer-handling abilities Proficiency with CRM and support platforms (including WhatsApp Business) Ability to multitask, prioritize, and manage time effectively Technical Knowledge Familiarity with gaming peripherals—such as keyboards, mice, headsets, and similar devices—is a plus and will help in assisting customers more effectively.
Role: Customer Support Executive : Kreo Tech (Lukus Brands LLP) Job Role Inbound Calls: Handle customer queries, complaints, and product-related questions over incoming calls. Provide guidance and solutions regarding products, orders, and general inquiries. WhatsApp Chats: Respond promptly and professionally to customer messages via WhatsApp. Offer support, resolve issues, and guide customers on purchasing and troubleshooting. KRA's Monitor order dispatch, shipping, and delivery using internal systems. Update and inform customers about their order and expected delivery timelines. Process and verify warranty claim requests. Guide customers through warranty procedures, clarify eligibility, and coordinate with logistics or technical teams to ensure efficient claim resolution. Assist customers in diagnosing and confirming product damage. Guide them through troubleshooting steps to determine if replacement or repair is needed, and document cases for technical support or replacement teams. Product testing such as Keyboards, Mice , controller , Mic etc Required Skills & Experience Min 1+ year of customer support experience inbound and outbound (preferably in D2C, electronics, or gaming industries) Excellent verbal and written communication skills in English, Hindi Strong problem-solving and customer-handling abilities Proficiency with CRM and support platforms (including WhatsApp Business) Ability to multitask, prioritize, and manage time effectively Technical Knowledge Familiarity with gaming peripherals—such as keyboards, mice, headsets, and similar devices—is a plus and will help in assisting customers more effectively.