Posted:3 hours ago|
Platform:
On-site
Full Time
Handle inbound and outbound international customer interactions via calls and chat.
Provide accurate information, resolve queries, and troubleshoot issues effectively.
Maintain professional communication skills (verbal & written) to ensure customer satisfaction.
Manage multiple chats/calls simultaneously while adhering to response time and quality standards.
Document customer interactions and update CRM systems accurately.
Escalate complex or unresolved issues to higher support teams.
Meet performance targets including quality, customer feedback, and productivity metrics.
ASSIGNX GLOBAL SOLUTIONS LLP
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