Customer Support Representative

Job Title:

We are hiring experienced Customer Support Executives for our International Voice Process. The role involves handling customer queries and issues via phone calls for global clients, ensuring excellent customer satisfaction and first-call resolution.

Key Responsibilities:

• Handle inbound and outbound customer calls for international clients.

• Resolve queries related to products, services, or orders in a timely and professional manner.

• Maintain accurate records of customer interactions and follow-up as necessary.

• Ensure adherence to quality and compliance guidelines.

• Work closely with the team leader and escalate issues when required.

Required Skills:

• Minimum 1 year of experience in an International Voice Process is mandatory.

• Excellent English communication skills (spoken and written).

• Ability to handle pressure and multitask in a fast-paced environment.

• Strong problem-solving and interpersonal skills.

• Willingness to work in night shifts.

Qualifications:

• Undergraduate or Graduate in any stream.

• Immediate joiners preferred.

Perks and Benefits:

• Competitive salary and performance-based incentives

• Night shift allowances

• Cab facilities (as per company policy)

• Opportunity to work with global clients and grow within the organization