Customer Support Representative

0 years

0 Lacs

Posted:4 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Customer Support Executive

We are looking for a Customer Support Executive who is proactive, detail-oriented, and customer-focused to join our growing team. This role is responsible for handling customer enquiries, order updates, and after-sales support while ensuring a smooth and positive customer experience across all communication channels.

Key Responsibilities

  • Respond to customer enquiries via email, live chat, tickets, in a professional and timely manner
  • Provide accurate order status updates
  • Coordinate with design, production, and dispatch teams to resolve customer queries efficiently
  • Assist customers with order changes, size updates, artwork clarifications, and payment confirmations
  • Handle post-delivery issues such as missing items, size concerns, delivery delays, or incorrect orders
  • Maintain clear and accurate notes and records in the ticketing system
  • Follow internal processes and escalation guidelines for complex or urgent cases
  • Ensure all communication is clear, polite, and aligned with brand tone
  • Proactively follow up with customers when required to avoid delays

What We Offer

  • Full training
  • Supportive team environment
  • Opportunity for growth and long-term career development

Job Type: Full-time

Work Location: In person

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