Customer Support Administrator

Are you ready to power the future?

At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide.

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With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.

**This position requires working exclusively in night shifts(US Time Zone) and Voice Support.**

Position Summary

Location

Duties and Responsibilities:

• Answer customer and internal calls regarding shipment status
• Proactive communication to customers regarding shipping delays/resolutions
• Follow-up on cases requiring more information from the customer
• Handle reimbursement inquiries/escalations/and out-of-warranty
• Resolve shipment inquiries
• Create return shipping labels
• Coordinating with upper-level tech support colleagues on cases/shipments and ensuring accuracy/completion
• Complete part number updates/determine part number accuracy
• Communicate between the technical support center and other supporting departments

Requirements:

• Educational qualification:

  Any Bachelor's / Undergraduate Degree

• 1-3 years of experience in an Administrator, Processor, Customer Support, or similar role preferred
• Expert in customer service principles and practices
• Proficient in Excel and other Microsoft applications
• Advanced communication skills and the ability to stay calm in every situation
• Excellent accuracy with data entry and typing skills
• Knowledge of administration and clerical processes
• Ability to prioritize and manage several milestones and projects efficiently
• Strong analytical and problem-solving skills

What We Offer (Optional)

• Competitive salary and benefits package
• Opportunities for career growth and skill development
• A diverse and inclusive work environment
• Regular training and upskilling programs
• Transportation and meal allowances for night shift workers

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.