Customer Success/Support Executive Internship in Noida

You are looking for a dynamic customer success/support executive intern to join the team at Arihant Publications. As a key member of the customer support team, you will play a crucial role in ensuring that customers receive top-notch service and assistance. Key Responsibilities: - Provide exceptional customer support via phone, email, and live chat to address inquiries, resolve issues, and provide product information. - Assist customers with order processing, tracking, and returns to ensure a seamless experience. - Collaborate with internal teams to escalate and resolve complex customer issues on time. - Develop a deep understanding of the products and services to effectively communicate with customers and provide relevant information. - Utilize MS Office skills to maintain accurate records of customer interactions and feedback. - Leverage your English and Hindi proficiency to effectively communicate with customers from diverse backgrounds. - Assist in identifying opportunities for process improvements and customer satisfaction enhancements. If you are passionate about customer service, possess excellent communication skills, and are eager to gain hands-on experience in a fast-paced publishing environment, Arihant Publications would love to hear from you!,